Refund policy
Return & Refund Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In the original packaging
- Accompanied by proof of purchase (receipt or order number)
Hygiene & Safety Notice
Due to hygiene and safety reasons, we do not accept returns on used personal care items, including electronic skincare devices, facial tools, and similar products once opened or used.
How to Request a Return
To start a return, please contact us at:
📧 143mfkyousofi@gmail.com
After your request is approved, we will provide instructions and the correct return address based on your location.
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Used personal care products
- Opened skincare devices
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges.
If you wish to replace an item, please return the original product (if eligible) and place a new order.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the item is unused and in its original condition.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 7–10 business days.
If you have not received your refund after 15 business days, please contact us at:
📧 143mfkyousofi@gmail.com